Shipping/returns/damage

We ship our items with a $39 flat rate, and offer free shipping to Texas.

We also offer free shipping to all States on orders of 2 or more Acapulco chairs.

Retailers and professionals will be charged the net shipping costs.

We ship products to all fifty states in the United States. Products are shipped directly from our fulfillment center in Dallas, Texas. 

When the product is in stock, the delivery period is approximately 1 week. We will send you a confirmation e-mail as soon as your order has been shipped. www.sillaacapulco.us is not responsible for any damage due to a possible delay. The expected delivery time is communicated in advance and any changes will be communicated by e-mail.

In the case of pallet shipments, it is important that the specified address is accessible for trucks. If the specified address cannot be reached properly and the goods have to be transferred or unloaded, these costs will be charged to the customer.


Delivery to Alaska, Hawaii or Puerto Rico

If you require a shipment to Alaska, Hawaii or Puerto Rico, please send us an email at [email protected]. In the event that we are unable to ship, you will be notified that your order has been cancelled and you will be issued a refund.

Delivery to Canada, or Mexico

If you require a shipment to Canada or Mexico, please send us an email at [email protected]. In the event that we are unable to ship, you will be notified that your order has been cancelled and you will be issued a refund.

Delivery to countries in Central and South America

If you require a shipment to the countries in Central or South America, please send us an email at [email protected]. In the event that we are unable to ship, you will be notified that your order has been cancelled and you will be issued a refund.

Delivery in Europe, Asia or Australia

If you require delivery in Europe and Asia, you may visit our website in Europe www.sillaacapulco.com to place an order. You can always email us at [email protected] for more information.

Returns To return an item please email us at [email protected]
Returned items must be in the same state as they were when you received them, and in the original packaging. The customer is responsible for returning the product to the sillaacapulco.us warehouse in Dallas, Texas. If the customer exercises her/his right of withdrawal, the cost of return shipping will be borne by the customer. 

Damage at delivery Upon receipt of your parcel or pallet shipment, we ask you to carefully check for damage to the packaging and content. In case of any visible damage it is important that you take note of the damage on the freight bill (bill of lading/packing slip) of the carrier/shipper. Please make photos of the packaging and the damaged goods. We need at least one detailed photo of the damage and one of the complete shipment with the damage clearly visible.
Every sign of damage must be reported and claimed with the carrier and communicated with [email protected]

The damage has to be claimed on arrival.
Silla Acapulco and Fair Furniture LLC cannot be held responsible for damage that is detected AFTER the receipt and acceptance of the shipment.

Late arrival of goods We cannot be held responsible for late delivery. As a recipient you are obliged to accept the shipment, even after the expected delivery date. The costs of return shipping or storage in case of late delivery will be borne by the customer. Of course we do our best to deliver the goods as soon as possible and the expected delivery time is clearly communicated at all times.