Frequently asked questions regarding the delivery and shipping procedures. Also information about the ordering and invoicing.
For further information and customer support please send an email to [email protected]
1 Delivery times
1.1 What is the delivery time of items in stock?
We usually deliver to most destinations within about 1 week
1.2 What is the delivery time of items that are not in stock?
The delivery time of items that are not in stock is approx. 2-3 months - sometimes a bit faster if a container is already on the way.
Almost all our products come from afar and are made by hand on a small scale. Therefore, it sometimes takes a bit longer for the products to be delivered.
Our products are worth the wait, we promise you that!
1.3 But how do I know the exact delivery time if a product is not in stock?
Please send an email to [email protected] and we will inform you within 24 hours.
2 Shipping costs
2.1 How much are the shipping costs?
We ship our items with a $39 flat rate, and offer free shipping to Texas.
We also offer free shipping to all States on orders of 2 or more Acapulco chairs.
We ship products to all fifty states in the United States. Products are shipped directly from our fulfillment center in Dallas, Texas.
When the product is in stock, the delivery period is approximately 1 week. We will send you a confirmation e-mail as soon as your order has been shipped. www.sillaacapulco.us is not responsible for any damage due to a possible delay.
Delivery to Alaska, Hawaii or Puerto Rico
If you require a shipment to Alaska, Hawaii or Puerto Rico, please send us an email at [email protected]. In the event that we are unable to ship, you will be notified that your order has been cancelled and you will be issued a refund.
Delivery to Canada, or Mexico
If you require a shipment to Canada or Mexico, please send us an email at [email protected]. In the event that we are unable to ship, you will be notified that your order has been cancelled and you will be issued a refund.
Delivery to countries in Central and South America
If you require a shipment to the countries in Central or South America, please send us an email at [email protected]. In the event that we are unable to ship, you will be notified that your order has been cancelled and you will be issued a refund.
Delivery in Europe, Asia or Australia
If you require delivery in Europe and Asia, you may visit our website in Europe www.sillaacapulco.com to place an order. You can always email us at [email protected] for more information.
3 Orders & Invoicing
3.1 Can I order a unique color?
Yes, that is possible - with a minimum order of 20 chairs. By giving us a Pantone or RAL code we can produce the PVC cords in almost every color. However, we cannot guarantee that the color matches 100%. We depend on the base material that is available in Mexico. Since we work with materials coming from various sources as well as recycled materials, it can be difficult to make an exact copy of a color. Also, the color of a PVC cord always looks different on paper than on the screen. But if a slight difference in color does not present a problem to you, we can make a chair in almost any color.
Important to know:
- The delivery time of an item with custom color is approx. 3 months
- The price remains the same
3.2 How do I request an invoice?
An invoice is automatically generated and sent for every order. If you have not received an invoice please send an email to [email protected] and we will send you an invoice immediately
4 Quality & Warranty
4.1 Why are the original Acapulco chairs more expensive than the replicas?
There are many reasons for this and we will list some here;
- The original seats are often larger than the ones on the replica chairs and therefore more comfortable.
- They are made of a better quality material and are therefore heavier (replicas get blown away by wind)
- They are made with UV-resistant PVC (replicas usually fade in the sun)
- We use recyclable and if possible recycled PVC (this is usually not the case with replicas)
- We use solid steel for the frame (instead of hollow)
- The seat is made of flexible cords (replicas usually have stiff cords and are therefore not comfortable)
- Our chairs are ethically produced. We pay a fair price (replicas can come from anywhere and are made as cheap as possible)
- The first Acapulco chairs from the '50s and' 60s were made in Mexico. Our chairs are also made there. The chairs are transported by container from Mexico City to the port of Veracruz and from there they go to Rotterdam by ship. Due to the big volume of the chair, the freight costs are considerable.
- Our chairs are simply more beautiful!
4.2 How long is the manufacturer's warranty?
Our chairs remain beautiful for a long time and our experience shows that even after many (> 5) years of intensive use (both inside and outside), the chairs are still beautiful and intact.
The standard factory guarantee is two years, but we promise that we will offer a suitable solution even after those two years if a chair no longer meets your needs.
4.3 Can the chairs be used outdoors? In the rain?
Yes, the chairs with PVC cords can easily be used outside for years. Acapulco PVC chairs are suitable for temperatures between about -15 ℃ and +60 ℃. The cold can make the cords somewhat stiffer and the heat can soften them a bit. They can simply be left to in rain. The PVC is resistant to sunlight and contains anti-oxidants. The frames of our chairs are galvanized. We therefore guarantee years of trouble-free outdoor use.
Please note! This only applies to the PVC versions. Leather is only suitable for indoor use. Hemp – on the other hand - is suitable for outdoor use, however, we recommend not to allow for the hemp chair to get wet, in order to ensure trouble-free long-term use.